TERMS AND CONDITIONS OF SERVICE. Effective Date: 2026. Thank you for choosing Absolute Shine Cleaning Services (“Absolute Shine,” “we,” “us”). By using our services, you (“Client,” “you”) agree to the following Terms and Conditions.
1. **CANCELLATION POLICY** Clients must provide at least 48 business hours’ notice to cancel Move-In, Move-Out, Initial Deep, and First-Time Recurring Cleaning Services. Cancellations with less than 48 hours’ notice incur a fee of 50% of the service amount. This fee applies in cases such as inability to access the property or lack of utilities
2. **DEPOSITS** Deposits are applied to the total balance and are generally non-refundable. Refunds may be granted at our discretion if cancellation occurs at least 72 hours prior to the appointment. No refunds for cancellations within 48 hours.
3. **RECURRING SERVICE SCHEDULES** For recurring clients: – **Bi-Weekly Service**: If over 3 weeks pass, the next cleaning is charged at the monthly rate. – **Monthly Service**: If over 5 weeks pass, an additional fee may apply. Schedule changes need Company approval to affect future appointments.
4. **RESCHEDULING POLICY** Requests to reschedule within 48 hours may incur a $25 fee. We may waive one rescheduling fee per year for established clients.
5. **LATE PAYMENT POLICY** Payment is due on the service day unless agreed otherwise. A $25 late fee applies for unpaid services. Clients authorize us to charge outstanding balances to the credit card on file.
6. LOCK-OUT / TURN-AWAY POLICY: The Client is responsible for ensuring access to the property at the scheduled appointment time. If our cleaning technicians cannot access the property, a Lock-Out/Turn-Away Fee equal to fifty percent (50%) of the scheduled service amount shall apply. Absolute Shine will make reasonable efforts to contact the Client and will wait up to thirty (30) minutes before determining the appointment inaccessible.
7. ARRIVAL TIMES Absolute Shine schedules appointments within designated service windows and does not guarantee exact arrival times. Traffic conditions, weather events, previous appointments, and unforeseen circumstances may affect arrival times. If our team expects to be delayed by more than thirty (30) minutes, we will make reasonable efforts to notify the Client.
8. PAYMENT POLICY: All quoted prices are final once accepted by the Client. Price reductions or discounts shall not be granted instead of corrective services. In the event of a quality concern, the Company reserves the right to inspect and re-clean affected areas before considering any other resolution. Accepted payment methods include: Electronic payments; Checks; Approved payment platforms. Credit card payments are subject to a five percent (5%) processing fee. A valid credit card must remain on file to reserve appointments and cover cancellation fees, late payments, or unpaid balances. Absolute Shine does not offer credit accounts.
9. 100% SATISFACTION GUARANTEE. Absolute Shine stands behind the quality of its services. If the Client is dissatisfied with any portion of the cleaning service, the Client must notify the Company within twenty-four (24) hours of service completion. The Company will return within twenty-four (24) to seventy-two (72) hours, at no additional charge, to address the reported concern. The Client agrees not to independently correct, alter, or hire another service provider to address the issue before allowing Absolute Shine an opportunity to inspect and remedy the concern. Refunds are not offered for completed services. The Company’s satisfaction guarantee expires twenty-four (24) hours after service completion. Absolute Shine shall not be responsible for issues occurring after another person or service provider has worked within the cleaned areas.
10. DAMAGE AND BREAKAGE POLICY: Absolute Shine is Bonded and Insured and is responsible for damage caused by its employees during services. Report all damages promptly. The Company is not liable for: – Normal wear and tear – Improperly installed fixtures – Pre-existing damage – Loose or unstable items If liable, the Company may repair or replace the item with a similar one.
11. CLIENT COMMUNICATION For clarity, all cleaning instructions and changes must be communicated to the Company’s office. The Company is not responsible for instructions given to field personnel.
12. WEATHER AND SNOW CONDITIONS Clients must ensure safe access to the property by clearing snow, ice, and debris. Additional charges may apply for excessive salt residue or winter-related floor restoration.
13. NON-SOLICITATION OF EMPLOYEES Clients agree not to hire any current or former Absolute Shine employee for private services during the service relationship and for twelve (12) months after. Violation results in a $2,500.00 fee. The Company may terminate future services immediately.
14. CLEANING LIMITATIONS For safety, Absolute Shine does not perform: – Exterior window cleaning – Roof cleaning – Porch cleaning – Work requiring ladders above standard step-stool height – Cleaning above eight (8) feet Exceptions may be granted at the Company’s discretion.
15. SAME TEAM PLEDGE Absolute Shine will strive to send the same cleaning team for recurring services, though substitutions may occur due to staffing changes or emergencies.
16. ONE-TIME AND DEEP CLEANING ESTIMATES: Quotes are based on client-provided details. If the property’s condition differs significantly, the estimate may be revised within the first hour of service, which the client can accept or decline.
17. BLINDS Window blinds are delicate, and Absolute Shine is not responsible for breakage due to normal wear.
18. DISHES Standard cleaning includes reasonable dishwashing. Excessive dishes may incur an additional charge of $45.00.
19. PET POLICY For safety, pets should be secured during cleaning. Clients must disclose pets when booking, as Absolute Shine does not clean animal waste.
20. ENTRY INSTRUCTIONS Clients must provide accurate entry instructions and codes. The Company is not liable for delays due to incorrect information.
21. CARPET CLEANING LIMITATIONS We cannot guarantee removal of: – Permanent stains – Dye stains – Chemical stains – Pet-related staining Red or yellow discoloration . We do not move large furniture.
22. PARKING Please inform us of any parking restrictions before service. Parking fees may be added to the invoice.
23. PRICE ADJUSTMENTS Estimates are valid for 30 days. We may adjust pricing annually based on property condition, frequency, labor requirements, inflation, or service scope.
24. FURNITURE MOVING We will move lightweight furniture when safe. We do not move: – Refrigerators – Stoves – Washers – Dryers – Entertainment centers – Heavy furniture
25. FIREARMS All firearms must be unloaded and secured before our arrival. We reserve the right to refuse service where visible firearms are present.
26. INSECTS AND INFESTATIONS Absolute Shine will not service properties with: – Bed bugs – Fleas – Roaches – Termites – Ant infestations – Other hazardous infestations Turn-away fees may apply if cleaning is prevented.
27. EMPLOYEE SAFETY Employee safety is crucial. We will not perform tasks involving: – Bodily fluids – Biohazards – Hoarding – Unsafe environments – Excessive lifting – Mattress flipping Clients are responsible for the full service fee if conditions are deemed unsafe.
28. WORKERS’ COMPENSATION AND INSURANCE All employees are covered by Workers’ Compensation and General Liability Insurance as required by law.
29. DISTRACTIONS DURING SERVICE For safety, Clients, children, guests, and pets should stay outside active cleaning areas.
30. RELEASE OF LIABILITY FOR HIGH-VALUE ITEMS Clients requesting cleaning of items over $100 agree to release Absolute Shine from liability for accidental damage.
31. WEAR AND TEAR DISCLOSURE We cannot guarantee restoration of surfaces affected by age, staining, or neglect. Multiple visits may be needed for improvement.
32. HOLIDAYS Absolute Shine generally observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Day Schedules may be adjusted as necessary, and Clients will be notified in advance whenever possible.
33. QUALITY CONTROL Client feedback is encouraged and appreciated. Feedback helps maintain service quality, employee accountability, and customer satisfaction.
34. CLIENT PREFERENCES Clients are encouraged to communicate any service preferences, concerns, sensitivities, or “pet peeves” before or after service appointments.
35. CLEANING PRODUCTS AND EQUIPMENT Absolute Shine provides all necessary cleaning products and equipment. If the Client requests the use of personal cleaning products or equipment, the Client assumes all risks associated with their use. Absolute Shine shall not be liable for damage resulting from Client-supplied products or equipment. Additional charges may apply if Client-provided supplies increase service time.
36. GOVERNING LAW These Terms and Conditions shall be governed by and construed under the laws of the Commonwealth of Virginia. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located within the Commonwealth of Virginia. ACKNOWLEDGMENT By scheduling, purchasing, or receiving services from Absolute Shine Cleaning Services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.
